Aboriginal Outreach Project: Ever felt like complaining? Between March - May 2009 HCSCC consulted Aboriginal people and workers in Aboriginal and mainstream health and community services, to hear directly from Aboriginal people about their experiences with health and community services. The project wanted to hear about their experience if they had wanted to complain or did complain about a health and community service in the past 5 years.
Information Sheet Unregistered practitioners - what to expect and what to do if you have concerns about an unregistered practitioner . Unregistered practitioners include massage therapists, acupuncturists, counsellors, naturopaths, herbalists.
IMPORTANT NEW ARRANGEMENTS FOR COMPLAINTS ABOUT A HEALTH PRACTITIONER
On July 1 2010 a new national system for the regulation of health practitioners was introduced in South Australia. The national regulation will cover concerns you may have about the quality of care provided by a:
· Nurse or Midwife
· Or student practitioner
If you have a complaint about the service you received from one of these types of health practitioners you should now contact the new Australian Health Practitioner Regulation Agency ( AHPRA ). For example, the Medical Board of SA (or any other relevant SA professional board) no longer exists and has been replaced by a national board such as the Medical Board of Australia; these boards will not receive complaints, so you should instead contact AHPRA.
APHRA can be contacted by phoning 1300 419 495 or through their websitewww.ahpra.gov.au. The AHPRA website allows you to make a complaint online and has a complaint form which can be downloaded for posting to the SA office of the agency:
AHPRA South Australia, GPO Box 9958, Adelaide SA 5001
South Australian consumers, carers or family members can still complain about any health service provider directly to the SA Health and Community Services Complaints Commissioner by phoning the enquiry service on 8226 8666 or toll free 1800 232 007 between 9.00am and 5.00pm Monday to Friday, or going to the website http://www.hcscc.sa.gov.au.
If the complaint relates to care by an individual health practitioner, the office will refer your complaint to the Australian Health Practitioner Regulation Agency. This remains unchanged.